NDIS Support Coordination

PlanHELP: When experience counts

At PlanHELP, our core mission is to empower individuals and families to seamlessly navigate the complex NDIS landscape. Whether you’re caring for a child with a disability or seeking guidance for yourself or someone close to you, we’re here to ensure you receive information that is well-informed and honest.

Understanding NDIS Support Coordination

Support Coordination isn’t just a service; it’s a stepping stone to self-reliance and maximising the value of your NDIS plan. Here’s how we support your journey:

  1. Decoding Your NDIS Plan: We demystify your plan, helping you understand its nuances so you can use it effectively to achieve your goals.
  2. Building Bridges: From connecting you with NDIS providers to introducing you to community, mainstream, and other government services, we ensure you have a robust support network.
  3. Empowering You: Through tailored guidance, we aim to build your confidence and skills, enabling you to coordinate and utilise your supports independently.

Support Coordination vs Plan Management:

One of these things is not like the other

Navigating the NDIS can be challenging, and with terms like “Support Coordination” and “Plan Management” often used interchangeably, the waters can get muddied. Here’s a clear breakdown to dispel the confusion:

NDIS Plan Management: Think of this as the financial sidekick of your NDIS journey. Plan managers are here to help you understand, track, and effectively use the funds allocated in your NDIS plan. They’ll handle aspects like paying providers and bolstering your financial management skills.

Support Coordination: This is a hands-on, skill-building support system. It’s perfect for those who might find accessing and organising their NDIS supports a bit overwhelming. Our aim with support coordination? To equip you with the knowledge and confidence to make informed decisions.

LAC (Local Area Coordinator) vs. Support Coordinator:

Decoding the Differences

The NDIS ecosystem offers various support roles to assist participants in their journey, each with its distinct focus and responsibilities.  Two such roles often causing confusion are the LAC (Local Area Coordinator) and the Support Coordinator.  Let’s  dive deep and elucidate (this is the type of language the NDIS will use to confuse you…..it means explain) the key differences between them:

(LAC) Local Area Coordinator :

Each has its distinct focus and responsibilities

LACs are the primary way that NDIS Participants and their supports engage with the NDIA. To date this has mainly been about gathering information for new plans, moving forward LACs will be focussed on mainstream connections and implementing supports.

Support Coordinator:

Helping participants

Once an NDIS Plan has been approved and contains funding for Support coordination, a Support Coordinator who best meets your needs can be chosen. Currently, around half of all NDIS Participants have Support Coordination funded, but this will reduce significantly in the coming years. The Support Coordinator should help Participants implement their plan and understand the scope and intent of the NDIS.

Your Trusted Navigators in the NDIS Voyage

Whether you interact with a LAC (Local Area Coordinator), Planner, or a Support Coordinator, always remember: each plays a pivotal role in ensuring you have the tools, resources, and knowledge to make the most of your NDIS journey. And with PlanHELP as your guide, clarity, support, and success are always within reach.

Choose PlanHELP for a clear, empowered path within the NDIS landscape.

What Our Clients Say


I learnt more talking to Caroline for a few minutes than I have from any support coordinator for hours...she knew more and explained what I needed to do so well and made me confident enough to ask for what I needed HIGHLY RECCOMMENDED.


I have used this service when I decided to self manage my NDIS plan. I had a consultation and found it very easy to understand, setup and follow. The best part was that if I was unsure about something they were just a phone call away. Highly recommend this service to anyone starting their NDIS journey or needing NDIS information. Thanks again x


I would recommend Caroline Daley to anyone wanting to get the most out of the NDIS and their own plan. Her knowledge of the scheme, and lived experience of self managing her daughter Siobhan's plan, along with negotiating and employing staff, service agreements and navigating the maze of how you can use your funding - in fact anything NDIS is without equal! Anyone working with her and her team is bound to come out MUCH better off!


PlanHelp really know their stuff! It is great to work with Coordinators who understand the difference between various allied health roles, the scope of practice within professions, and the importance of a cohesive approach across a treatment team. PlanHelp have the difficult conversations with participants and their families so that they are ready for true lifelong gains to be made.

Lucy, Occupational therapist

At a time when a family member was unable to manage his own supports anymore, it was a high stress time for me, and the thought of taking over the NDIS planning and support, was overwhelming; wondering where to start and how would I be able to navigate this whole new world. I would never have been able to support my family to lead a fulfilling and independent life, without Sean and Caroline at planHELP supporting me. I am forever grateful for the huge assistance in navigating the unknown NDIS planning process, education given and help provided to me me to understand how it all works.


As a family with very 2 very complex needs children we wouldn't be where we are today without the support, perspective, advice and guidance that Caroline and Sean bring to the table. Our family would not function as it does and I believe the family unit itself would not be able to endure the overwhelm and exhaustion of trying to navigate a complex system that was designed to be extremely challenging. Caroline and Sean have achieved outcomes above and beyond anything that I thought possible due to their knowledge and experience. I wish there were more people out there like Sean and Caroline because every complex family needs a clone of them in their corner when navigating NDIS for the required level of support and care that our loved ones need to live a meaningful life.

Xx The Fielden Family xX Ann

Our Support Coordination team at Empowered Community Services recently had the opportunity to participate in training provided by planHelp. The content was relevant, the delivery engaging, and the insights invaluable. Team members expressed that it was the best training they've ever experienced, highlighting the real-world applicability of the lessons learned. planHelp's approach has empowered us with new skills that are already making a difference in our work. We appreciate their dedication and highly recommend their services to anyone seeking effective professional development.

Jonathon Owner/CEO Empowered communities.

I’m not sure how I stumbled across PlanHelp in my time of desperation but I count it as one of the biggest strokes of luck I’ve had. I was at my lowest ebb, after 10 years of trying to support my daughter who lives with with complex disability (Kury-Isidor Syndrome, Autism Spectrum Disorder, ADHD, Intellectual Disability, Short Stature) and trying to figure out how to navigate the system on my own, doing my best to find evidence and supports that my daughter needed and fighting the constant battle with the NDIA as they cut supports every plan review. 5 NDIS plans, 5 plan reviews and I was at breaking point. I am a fairly savvy well educated professional but it’s impossible to navigate when you don’t have a map. Caroline and Sean are my map. They gave me the advice I needed when I needed it, real talk (also when needed) and talked me off the cliff a few times too. Caroline’s lived experience and gentle but pragmatic manner are like a warm hug. Sean’s birdseye view of the system, incredible brain and no nonsense straight talk (no bullshit) is awe inspiring and gave us so much insight. Over a period of around six months the team took me through a change of circumstances review for my daughter’s plan. • They connected me with experts (speech & OT) who were able to provide the evidence the NDIA needs to support a plan that meets the needs of my daughter and our family • They built my capacity to understand how the NDIA works • They built my language and understanding around evidence and data in the disability context • They just got it. They weren’t shocked or scared by the experiences we have been living with and offered various pathways and approaches that had worked for others • Helped me to understand the various pathways available and make informed choices about which approach to take • Drafted the change of circumstances request • Attended the plan review meeting and guided the discussion. It’s not everyone who needs PlanHelp, but for those who do they are a lifeline.


What Are You Waiting For?

We have the expertise to help you make informed decisions and better understand the NDIS and how it can support you.