Contact Us

planHELP

Contact Details

Mail To:

PO Box 3020, Valentine, NSW 2280

Phone:

1300 planHELP (1300 752 643)

Email:

info@planhelp.com.au

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Important information about how we work with you

planHELP are an NDIS Registered Provider
NDIS Registered Provider Number: 4050083502

Code of Conduct:

planHELP supports the NDIS Code of Conduct which applies to all NDIS-funded providers and their employees.

The NDIS Code of Conduct promotes safe and ethical service delivery and requires workers and providers delivering NDIS supports to:

  • act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
  • respect the privacy of people with disability
  • provide supports and services in a safe and competent manner with care and skill
  • act with integrity, honesty, and transparency
  • promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct
  • Without a valid reason, not represent or charge a higher price for goods supplied to a NDIS participant that is higher than the price that would be supplied or charged to a person who is not a NDIS participant.
planHELP Policies and Procedures
planHELP Privacy and Confidentiality Policy
planHELP Feedback and Complaints Policy Procedure
planHELP Complaint Reporting Form
planHELP Feedback Form
planHELP Inclusion (Rights) Policy
planHELP Customer Engagement Policy
planHELP Cancellation Policy
planhelp emergency and disaster management policy
Plan to be OK in an emergency or natural disaster

TAKE CONTROL OF YOUR SAFETY.
 Emergency planning for people with disabilities – developed by the Physical Disability Council of NSW.

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What Our Clients Say

Testimonials

I learnt more talking to Caroline for a few minutes than I have from any support coordinator for hours...she knew more and explained what I needed to do so well and made me confident enough to ask for what I needed HIGHLY RECCOMMENDED.

Kylie

I have used this service when I decided to self manage my NDIS plan. I had a consultation and found it very easy to understand, setup and follow. The best part was that if I was unsure about something they were just a phone call away. Highly recommend this service to anyone starting their NDIS journey or needing NDIS information. Thanks again x

Tania

I would recommend Caroline Daley to anyone wanting to get the most out of the NDIS and their own plan. Her knowledge of the scheme, and lived experience of self managing her daughter Siobhan's plan, along with negotiating and employing staff, service agreements and navigating the maze of how you can use your funding - in fact anything NDIS is without equal! Anyone working with her and her team is bound to come out MUCH better off!

Serena

PlanHelp really know their stuff! It is great to work with Coordinators who understand the difference between various allied health roles, the scope of practice within professions, and the importance of a cohesive approach across a treatment team. PlanHelp have the difficult conversations with participants and their families so that they are ready for true lifelong gains to be made.

Lucy, Occupational therapist

At a time when a family member was unable to manage his own supports anymore, it was a high stress time for me, and the thought of taking over the NDIS planning and support, was overwhelming; wondering where to start and how would I be able to navigate this whole new world. I would never have been able to support my family to lead a fulfilling and independent life, without Sean and Caroline at planHELP supporting me. I am forever grateful for the huge assistance in navigating the unknown NDIS planning process, education given and help provided to me me to understand how it all works.

Jaclyn

As a family with very 2 very complex needs children we wouldn't be where we are today without the support, perspective, advice and guidance that Caroline and Sean bring to the table. Our family would not function as it does and I believe the family unit itself would not be able to endure the overwhelm and exhaustion of trying to navigate a complex system that was designed to be extremely challenging. Caroline and Sean have achieved outcomes above and beyond anything that I thought possible due to their knowledge and experience. I wish there were more people out there like Sean and Caroline because every complex family needs a clone of them in their corner when navigating NDIS for the required level of support and care that our loved ones need to live a meaningful life.

Xx The Fielden Family xX Ann

Our Support Coordination team at Empowered Community Services recently had the opportunity to participate in training provided by planHelp. The content was relevant, the delivery engaging, and the insights invaluable. Team members expressed that it was the best training they've ever experienced, highlighting the real-world applicability of the lessons learned. planHelp's approach has empowered us with new skills that are already making a difference in our work. We appreciate their dedication and highly recommend their services to anyone seeking effective professional development.

Jonathon Owner/CEO Empowered communities.

I’m not sure how I stumbled across PlanHelp in my time of desperation but I count it as one of the biggest strokes of luck I’ve had. I was at my lowest ebb, after 10 years of trying to support my daughter who lives with with complex disability (Kury-Isidor Syndrome, Autism Spectrum Disorder, ADHD, Intellectual Disability, Short Stature) and trying to figure out how to navigate the system on my own, doing my best to find evidence and supports that my daughter needed and fighting the constant battle with the NDIA as they cut supports every plan review. 5 NDIS plans, 5 plan reviews and I was at breaking point. I am a fairly savvy well educated professional but it’s impossible to navigate when you don’t have a map. Caroline and Sean are my map. They gave me the advice I needed when I needed it, real talk (also when needed) and talked me off the cliff a few times too. Caroline’s lived experience and gentle but pragmatic manner are like a warm hug. Sean’s birdseye view of the system, incredible brain and no nonsense straight talk (no bullshit) is awe inspiring and gave us so much insight. Over a period of around six months the team took me through a change of circumstances review for my daughter’s plan. • They connected me with experts (speech & OT) who were able to provide the evidence the NDIA needs to support a plan that meets the needs of my daughter and our family • They built my capacity to understand how the NDIA works • They built my language and understanding around evidence and data in the disability context • They just got it. They weren’t shocked or scared by the experiences we have been living with and offered various pathways and approaches that had worked for others • Helped me to understand the various pathways available and make informed choices about which approach to take • Drafted the change of circumstances request • Attended the plan review meeting and guided the discussion. It’s not everyone who needs PlanHelp, but for those who do they are a lifeline.

Ferdi